Are You the Customer Service Officer Our Direct Banking Centre Needs?

Join Mashreq Bank's Egypt COE as a Customer Service Officer and become the voice that delights customers every day.

• Handle inbound and outbound calls with professionalism and empathy
• Resolve customer inquiries and escalate complex issues efficiently
• Ensure customer delight through proactive follow-up and personalized service
• Maintain accurate records of all interactions in the CRM system
• Adhere to banking regulations and internal compliance standards

Must-have qualifications:

• Proven customer service experience in a call center or banking environment
• Excellent communication skills in English and Arabic (written and verbal)
• Strong problem-solving ability with a customer-first mindset
• Familiarity with banking products and digital channels preferred
• Ability to work shifts in a fast-paced, target-driven environment