Restaurant Supervisor | Cafe Operations & Customer Service Lead

About the Role

The Restaurant Supervisor is responsible for overseeing the daily operations of the cafe, ensuring optimal customer satisfaction, and maintaining the brand’s high standards of service and quality.

Core Responsibilities

• Supervise daily cafe operations and ensure smooth service delivery.
• Maintain high standards of customer satisfaction throughout the customer experience.
• Monitor service quality, food presentation, cleanliness, and overall cafe performance.
• Support staff in delivering consistent service aligned with brand standards.
• Address operational issues promptly to maintain efficient daily workflow.
• Ensure the cafe environment reflects the brand’s service and quality expectations.

Required Qualifications

• Experience in restaurant, cafe, or hospitality operations.
• Strong understanding of customer service standards.
• Ability to oversee daily operations and support team performance.
• Good communication and problem-solving skills.

Preferred Skills

• Experience in cafe supervision or shift coordination.
• Ability to maintain service consistency during busy operations.
• Strong attention to detail and brand quality standards.
• Capability to support staff and improve customer satisfaction.

What Makes This Opportunity Stand Out

This role offers direct responsibility for cafe operations, customer satisfaction, and maintaining the brand’s high standards of service and quality.