Reservations Agent

Job Category: Guest Services, Operations, and Front Office

Location: الكويت (Kuwait)

About the Role:
Step into a dynamic hospitality environment where exceptional service begins with you. As a Reservations Agent, you will be the first point of contact for guests, ensuring seamless booking experiences and outstanding customer care from the very first interaction.

Key Responsibilities:

• Handle guest reservations accurately via phone, email, and online booking platforms.
• Provide detailed information about room types, rates, packages, and hotel amenities.
• Process booking modifications, cancellations, and special requests efficiently.
• Collaborate with the front office and operations teams to ensure guest satisfaction.
• Maintain up-to-date records in the property management system (PMS).
• Maximize revenue through upselling and cross-selling hotel services.
• Follow up on pending reservations and no-shows to optimize occupancy.

Qualifications & Skills:

• Experience in hotel reservations, guest services, or front office operations is preferred.
• Strong communication and interpersonal skills with a passion for hospitality.
• Proficiency in property management systems and reservation software.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Excellent problem-solving skills and attention to detail.
• Professional appearance and a guest-first mindset.

Join a team that takes pride in delivering exceptional hospitality and creating memorable guest experiences every day.