Remote Customer Service Specialist (Egypt) – ArabyBrand

About the Role

ArabyBrand is seeking a dedicated Customer Service Specialist to join our remote team, managing user communications for the “Maleka” and “Dabla” applications. This crucial role involves delivering a swift, professional, and high-quality customer experience, ensuring all inquiries are handled and issues resolved with utmost efficiency. If you are passionate about customer support and thrive in a dynamic tech environment, this opportunity is for you.

Responsibilities

• Respond promptly to all support tickets on a daily basis.
• Follow up on open cases to ensure timely resolution within required timeframes.
• Reply to direct messages on social media platforms for the “Dabla” application.
• Engage with and professionally respond to public comments.
• Handle customer complaints politely and professionally to maintain satisfaction.
• Escalate technical or sensitive issues to the relevant team when necessary.
• Document recurring issues and submit regular reports to management.
• Maintain the brand tone of voice for each application.

Requirements

• Previous experience in customer service or social media account management (preferably in apps or tech companies).
• Excellent Arabic communication skills (professional writing and wording).
• Good command of English is preferred.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Fast response time and strong attention to detail.
• Strong problem-solving and decision-making skills.
• Availability to work in shifts (including possible evening shifts or weekends).
• Stable internet connection and a suitable work setup.

Benefits

• Fully remote work.
• Flexible work environment.
• Opportunity for growth and development within a growing tech team.

Tips to Ace Your Application

1. Highlight your experience in managing customer interactions across different platforms, particularly for mobile applications.
2. Emphasize your proficiency in both written Arabic and English, showcasing your ability to maintain brand voice consistently.
3. Detail your problem-solving approach and how you’ve successfully de-escalated challenging customer situations in previous roles.
4. Ensure your application clearly demonstrates your understanding of key performance indicators like Response Time and Customer Satisfaction (CSAT).